Returns and Exchanges
WAREHOUSE AND SAMPLE SALE ITEMS
Items purchased via the sample sale are ineligible for returns.
Refund policy
- Notify us by email within thirty (30) days of receiving your order.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- We do not refund original shipping fees.
- Free Returns on Orders Australia Wide (excluding all Sale items). The customer will pay for the return of Sale items. NOTE: Goods sold via The Outlet cannot be returned for a refund or exchange unless they are deemed faulty.
How to return orders for a refund:
- Email customercare@bandestudio.com with your Order Number and details of your return.
- You will receive instructions on what to do next within 48 hours.
- Post your item/s to: Bande Studio Pty Ltd,
LEVEL 1, 580 CHURCH STREET, CREMORNE, VICTORIA 3121
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
- If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchange policy
- You must notify us by email within thirty (30) days of receiving your order.
- To be eligible for an exchange, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
How to exchange items:
- Email customercare@bandestudio.com with your Order Number and details of you return.
- You will receive instructions on what to do next within 48 hours.
- Post your item/s to: Bande Studio Pty Ltd, LEVEL 1, 580 CHURCH STREET, CREMORNE, VICTORIA 3121
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s to be exchanged. We will also notify you of the approval or rejection of your exchange.
- If your exchange is approved, then we will post out your requested item.